Access Statement

The White Hart Hotel is a 14th Century building located within the medieval City of Lincoln. The building is Grade 2 Listed and therefore subject to a range of Heritage and other associated guidelines.

Due to the historic nature of the building, access is somewhat restricted due to the various changes of floor levels and the number of steps involved. Therefore, certain areas of the Hotel are currently inaccessible to those who require a step-free environment.

The Hotel does have a lift to the upper floors and to the roof terrace but due to the size of the lift itself, and the fact that access to that lift is via three steps down from the ground floor level into a corridor, it is only suitable for semi-ambulant disabled guests. All the bedrooms are on the upper floors and many are extremely spacious but again, are only suitable for those who are able to move around without the aid of a wheelchair.

The management and staff are keen to help overcome some of the internal barriers and with the use of a non-permanent ramp; wheelchair access can be achieved throughout the various ground floor levels of the Hotel. However, this is only a reasonable solution for those using a standard manual wheelchair, i.e. not suitable for those using motorised wheelchairs/scooters etc.

The Hotel is currently working with the council to overcome many of the internal barriers at ground floor level and major works are planned which will enhance, where possible, the accessibility of the building and the services it can provide.

For more detailed information and to request wheelchair assistance regarding ramped access into and within the building, please contact the Hotel direct.

Additional Access Information

Car Parking 

The Hotel car park is situated in the garage on the opposite side of the road from the main entrance. A barrier will automatically lift to allow access but a token, available from the Hotel Reception, is required to exit the car park.

There is currently one space that is suitable for a blue badge holder.

If you have a lot of luggage, or have difficulty in carrying luggage, we would recommend that you off load outside the Hotel, then park your vehicle after unloading. Please note the area outside the Hotel is for ‘off loading’ only and parking is not permitted by the council.

Main Entrance 

Access into the Hotel is via two single steps and a revolving door. A call bell is situated at the side of the door if you require assistance from this point. A ‘porterage’ service is available. Various forms of seating can be found just inside the main door.

Entrance Lobby 

As you enter the building the Hotel Bar and lounge in front of you. Access into this area is step-free from this point. A corridor to the left provides level access to the lower level of The Eastgate.


Reception is to the left as you walk in through the front door.

There are various staircases to negotiate depending on the location of the bedroom allocated to you. However, if you require lift access, the route from Reception to the Lift across the entrance and down three steps into a corridor where the lift is located. The lift serves all floors as well as the roof terrace.

Lincoln Grille Restaurant & Bar

The Grille bar/lounge is down three steps and then there are a further three steps down into the main seating area of the Grille Restaurant. The restaurant is well laid out in a contemporary style, with a view of the Cathedral at the back of the restaurant, with some booth seating. There is step free access directly from street level from Bailgate. The toilets are situated on the ground floor at the rear of the restaurant, and include a unisex accessible toilet.


These are situated on the ground floor off the lounge; including a unisex accessible toilet suitable and a unisex baby changing facilities.

Room Bar Lounge

The lounge bar is on two levels, the lower level is all on the ground floor, the upper level is up four steps and then you can get to the King Richard Suite and the upper part of The Eastgate.