Covid-19 Update

The White Hart Hotel has a proud history of ensuring guest safety & satisfaction and the issues posed by the current pandemic are a challenge to us all. The Hotel management & staff have undertaken a full review of the guidance from authorities along with input from our H&S consultants. Subsequently, we have developed a Risk Assessment that endeavours to cover all the required steps to ensure the safety and wellbeing of our customers, colleagues and contractors.

This RA and the measures involved will be periodically reviewed as required and or when government advice and guidance changes. For your safety and wellbeing, we ask that you cooperate at all times with the information provided and that you make yourself aware of the details below.

The company is not responsible for any symptoms that guests may show during or after their visit to our Hotel. A copy of the risk assessment is available upon request.

Our Covid-19 Protocols

Guests are requested not to enter the hotel if they or a member of their party is displaying any symptoms of Covid-19. This includes high temperature, new persistent cough, or a loss of smell & taste.

Guests will be temperature checked before check in. If their temperature is above 38C, the guest will be afforded a second opportunity to have a temperature check after a small time delay to allow for any anomalies such as a brisk walk to arrive at the Hotel, warm weather or equipment failure. Should the second reading be consistent with the first, unfortunately we will be unable to allow the guest to stay with us and they will be asked to leave the Hotel, return home and take appropriate action regarding self-isolation.

Hand sanitiser units are available at the main Hotel entrance and also in reception, guests are requested to use them when entering the premises and as required during their stay with us.

Screens and social distancing markers are provided for the benefit of guests and staff, please follow the instructions of our team members when approaching the reception desk to check-in. In order to minimise the number of guests in the reception area at any one time, we would politely request that any information required after check-in is conducted via the internal telephone in your room; our team will be more than happy to provide assistance to you.

Reception surfaces and equipment are being regularly cleaned and in between serving each customer, staff will sanitise their hands.

Key cards to rooms will be sanitised prior to issue and where possible, there will be a 72-hour period before being issued to the next guest.

Should you require your luggage to be delivered to your room, please advise reception upon your arrival. Staff will wear appropriate equipment in order to deliver your luggage and will leave it at the door to your room in order to minimise any potential contact for you and them. Regrettably, we will be unable to store luggage on departure until further notice.

Payment for rooms will be made on arrival and we ask guests to pay for any subsequent goods as they purchase at the bar and restaurant via contactless payment method. This will reduce contact time for guests and staff on checkout

Our passenger lift is available upon request via reception, please contact us by dialling ‘0’ from your room and we will make arrangements for a staff member to assist you. All appropriate touch points will be sanitised after each use of the lift.

High touch point areas such as door handles, push plates, banisters and handrails will receive additional attention throughout the day. Night Porters will deep clean public areas overnight.

Our public toilets will also be subjected to more frequent cleaning, with particular attention paid to high touch points. These areas will also be deep cleaned overnight. Reminders of correct handwashing procedures are also on display for the benefit of all guests.

Additional signage has been posted around the hotel reminding guests to socially distance as required. Please use the landing zones on each floor to assist in this task and also provide guests travelling upstairs to have the right of way to avoid crossing on staircases.

Our team members will be issued with relevant PPE, trained in its use as well as our updated safety systems.

Tourist attraction leaflets, magazines, newspapers and other forms of advertising and marketing material have been removed from all public areas. Please contact reception via your in-room telephone should you require any information on local attractions etc.

Guests will be requested to choose a breakfast time when checking in. This will allow us to manage the flow of people effectively in our restaurant and avoid overcrowding or social distancing issues. The capacity of our restaurant has been reduced.

All breakfast items will be serviced from our kitchen and as such there will be no breakfast buffet on display although these items will be available via your waiter(ress).

Where a guest wishes to choose room service, we will knock at the door and place the room service tray in front of the door, step back and allow the guest to take the tray into the room. Please place your tray outside your room for collection. Staff will not be able to enter a room whilst in occupation.

As the capacity of our restaurant is reduced and in order to minimise guest traffic, table bookings are preferred to avoid disappointment.

All cutlery, crockery and glassware is sanitised after each use.

Names and contact numbers of all diners will be required to assist with the “track & trace” programme. Diners will be temperature checked as per the instructions laid out in the “ARRIVAL” section above.

Staff within the food & beverage departments will receive appropriate PPE, trained in its use as well as our updated safety systems.

Our guest accommodation will be fully sanitised and cleaned prior to each arrival with appropriate cleaning materials from our nominated suppliers. Once checked, the guest accommodation will not be re-entered.

A new and revised cleaning programme for guest accommodation has been introduced and all our housekeeping staff have been instructed in its use. All housekeeping staff have also been provided with and trained in the use of appropriate PPE. Where disposable PPE is provided, this will be disposed of and replaced before staff enter another guest bedroom.

For those guests staying more than one night with us, we will only be able to service your accommodation upon request and with the following guidelines being adhered to:

  1. Service of room by appointment only.
  2. Guest to vacate the room for a minimum of 1 hour prior to staff entry.
  3. Windows should be left open prior to leaving the room.
  4. Request for clean towels, room supplies etc should be made via telephone to reception.
  5. Guest should allow one hour after the room has been cleaned before re-entering.

All non-essential reading material and products such as dressing gowns, excess linen/towels etc has been removed. (Linen items are available upon request and will have been laundered and stored for a minimum of 72hrs prior to being issued to guests)

 

All key cards should be deposited in the receptacle provided; these will be sanitised and not reissued for 72hrs where possible.

PDQ card machines will be sanitised between use for each guest.

Upon vacating guest accommodation, we request that windows are left open to provide ventilation prior to our team entering the room to clean it.

Please use the sanitiser provided as you leave the hotel.

The car park exit pin pad will be receiving additional sanitising throughout the day and deep cleaned by the Night Porter team.